Frequently asked questions
Everything you need to know about Nock.
General
What is Nock?
Nock is a platform that lets webshops launch their own branded Care programs. We handle the backend — underwriting, claims, compliance — while the program appears as an extension of your store.
Is this insurance?
Not from your customers' perspective. They see a Care program branded as yours. Behind the scenes, Nock handles underwriting and claims through licensed partners — but that's our problem, not yours.
Who is Nock for?
Any webshop selling physical products over ~300 kr. Electronics, furniture, bikes, appliances, fashion accessories — anything customers want to protect.
Where does Nock operate?
We currently operate in Denmark and the Nordics. Expanding to the rest of Europe is on our roadmap.
Product & Integration
How does the integration work?
We provide a lightweight widget that plugs into your checkout. On Shopify it's a one-click install. WooCommerce and Magento have dedicated plugins. For custom platforms, we offer a REST API.
How long does setup take?
Under 30 minutes for supported platforms. Custom API integrations depend on your setup, but we provide full documentation and developer support.
What platforms do you support?
Shopify, WooCommerce, and Magento out of the box. Custom platforms via our REST API. Contact us if you're on something else — we're adding new integrations regularly.
Can I customize the look and feel?
Yes. You set the program name, colors, and logo. The checkout widget, customer emails, and claims portal all carry your branding.
Does it slow down my checkout?
No. The widget loads asynchronously and adds less than 50ms to page load. We take performance seriously — it's a deal-breaker for conversion rates.
Revenue & Pricing
What does it cost?
Nothing. No setup fee, no monthly fee, no minimum commitment. Nock earns from the Care plan subscriptions. You earn commission on top.
How much commission do I earn?
Approximately 15% of every active Care plan subscription. The exact rate is confirmed during onboarding and locked in for your account.
What's a typical attach rate?
15–20% of customers add protection at checkout. This varies by product category — electronics tend to be higher, fashion lower.
How is commission paid?
Monthly, directly to your bank account. You can track earnings in real-time on your dashboard.
What if I want to stop?
Cancel anytime. Existing Care plans run until their term ends, and you continue earning commission for the duration.
Claims & Support
Who handles claims?
We do. End-to-end. When a customer files a claim, Nock manages assessment, communication, and resolution. Your team doesn't need to do anything.
What does the Care plan cover?
Coverage is configurable, but typically includes accidental damage and manufacturing defects beyond the standard warranty period. We help you find the right setup for your products.
How do customers file a claim?
Through a branded claims portal (yourstore.getnock.io) or via a link in their confirmation email. The process takes 2–3 minutes.
What happens if a claim is denied?
We communicate the decision directly to the customer with a clear explanation. Our goal is fair, transparent handling — it reflects on your brand.